1. Introduction
At Blue Moon Group, its affiliates and subsidiaries (hereinafter collectively referred to as “Blue Moon Group”, “we”, “us”, or “our”), we are committed to providing our guests with outstanding services and experiences in our PG accommodations and hotels. We value your business and your trust in us to deliver a superior level of service.
We recognize that privacy is important to our guests. This Privacy Policy explains our practices regarding personal information we collect when you visit or use our PG accommodations, hotels, restaurants, and other facilities, as well as our website, mobile applications, or other online products and services, or when you become a member of our loyalty programs.
2. Information We Collect
We may collect the following types of personal information:
a) Contact information (such as name, email address, mailing address, and phone number)
b) Payment information (such as credit card details and billing address)
c) Demographic information (such as age, gender, and nationality)
d) Reservation and stay information (such as arrival and departure dates, room preferences, and special requests)
e) Loyalty program membership information
f) Information provided in communications with us
g) Information collected through cookies and similar technologies when you use our website or mobile applications
3. How We Use Your Information
We may use your personal information for the following purposes:
a) To process reservations and payments
b) To provide and personalize our services
c) To communicate with you about your reservations, account, or requests
d) To administer and provide you with information about our loyalty program
e) To conduct market research and analysis
f) To improve our services and develop new offerings
g) To comply with legal obligations
h) To protect our rights and the rights of others
4. Sharing of Your Information
We may share your personal information in the following ways:
a) With service providers who perform services on our behalf
b) With business partners when you choose to use their services in connection with our own
c) In connection with loyalty programs you choose to participate in
d) As required by law or to comply with legal process
e) To protect our rights, privacy, safety, or property
f) In connection with a merger, acquisition, or sale of assets
5. Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, including:
a) The right to access your personal information
b) The right to correct inaccurate information
c) The right to delete your information in certain circumstances
d) The right to restrict or object to certain processing of your information
e) The right to data portability
To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
