1. Booking Deposits:
– For PG accommodations: Booking deposits are non-refundable.
– For hotel bookings: Deposits are refundable if cancellation is made at least 48 hours before the check-in date.
2. Full Payment Refunds:
– PG accommodations:
– If cancellation is made 30 days or more before move-in date: 100% refund (excluding booking deposit)
– If cancellation is made 15-29 days before move-in date: 50% refund (excluding booking deposit)
– If cancellation is made 14 days or less before move-in date: No refund
– Hotel bookings:
– If cancellation is made 24 hours or more before check-in: 100% refund
– If cancellation is made less than 24 hours before check-in: No refund
3. Early Termination of PG Agreement:
– If a resident chooses to leave before the end of their agreement term, a 30-day notice is required.
– Refund will be prorated based on the remaining days, minus a 20% early termination fee.
4. Service Issues:
– In case of major service disruptions or failure to provide promised amenities, refunds will be considered on a case-by-case basis.
5. Processing of Refunds:
– All approved refunds will be processed within 10 business days.
– Refunds will be made to the original payment method used for the booking.
